These are the most common questions we get from our clients. If you don’t see your question here, please feel free to reach out to us! We will be happy to talk with you!
FAQ
What cleaning products will be used to clean my home?
HEPA filters, high quality vacuums Due to multiple levels of filtration, HEPA filter vacuums are highly effective in removing 99% of particles like dust, allergens, pollen and pet dander. A normal vacuum recirculates these particles back into the air. HEPA-filtered vacuums trap the particles instead. This helps to improve the air quality in your house.
- Microfiber cloths
Microfiber cloths can remove a variety of bacteria and viruses from surfaces without any chemical cleaners.
- Swiffer duster
The fibers trap in dust and allergens, like pet dander or dust mites. Feather duster instead only redistribute dust into the air.
- Flat mop with microfiber pads
Flat mops are more hygienic because we use microfiber cloths and once the pad is soiled, we take a clean one. We prefer not use mop buckets as they hold dirty water.
What are the sanitary steps you take for sanitary cleaning and prevent cross-contamination?
You can expect us to:
- Wear shoe covers the entire time we’re in your home
- Sanitize hands and put on gloves before entering your home
- Put on new gloves after cleaning the bathroom and before entering kitchen
- Fresh and sanitized cleaning cloths for every client, every visit
- Use brand-new sponges and dispose them after cleaning – every client, every visit
- HEPA filter high efficiency vacuums, which captures 99.97% of particles due to multiple levels of filtration
- 100% microfiber cloths, eliminates up to 98% of germs from surfaces
- We use flat mops instead of mop buckets that hold dirty water which increases the risk of cross contamination
What’s included in our Recurring Cleaning Services?
We will work with you to customize your house cleaning service. You can add or remove tasks like laundry, dishes, changing bed and covers, cleaning and organizing cabinets and closets. Whatever your routine house cleaning or housekeeping service needs are, professional house cleaners are here to help.
Difference between deep cleaning and recurring cleaning?
Recurring/regular cleaning is for maintaining homes that are already in a very high state of cleanliness, the frequency can be weekly, biweekly, or monthly services.
Do you use your own cleaning products?
Yes, we do, but we are always open and happy to use Your products of your choice. Many of our recurring clients prefer to provide their own vacuum cleaners and we’re totally fine with that.
Do I have to sign a contract for your residential cleaning service?
No, you can make changes to the service or cancel it anytime. We want to earn your business with every visit.
Can I tip your cleaners?
Tips are greatly appreciated but not required. We thank you in advance for your generosity. 100% of the tips go directly to the cleaning technicians assigned the job.
How about my pets?
We’re pet lovers! We’ll treat them like our own. Your specific instructions regarding your pets are noted on our work order and will be followed by our team.
For their safety and ours, we prefer that they are not in our way when we are cleaning. We have noticed that many do not like the vacuum.
Can I hire one of your house cleaning professionals directly?
No. Each of our professionals signs a contract not to solicit or accept direct employment from our customers
Are there services you don’t provide?
For our team’s safety and liability reasons, our cleaning technicians don’t:
- Clean plastic or aluminum blinds (light dust only)
- Wash or spot cleaning walls or removing nails
- Move heavy objects including (though we will clean the area if you have moved them):
▪️ Refrigerators (due to potential water line disruption)
▪️ Stoves (because of gas or electrical connections)
▪️ Affixed appliances (dishwasher, built-in microwaves, etc.)
- Carpet shampooing, upholstery cleaning and stain removal
- Clean biohazards and body fluids/waste
- We do not clean properties with any kind of infestation problem (bugs, vermin, mold, etc.)
- Any elevated work that requires more than a 8 foot step stool (if a higher area needs to be cleaned we can safely do it using an extension pole).
Can I add an extra service to your standard move-out cleaning checklist?
Our house cleaning services are very flexible. So, we can easily customize them to meet your unique needs. Don’t hesitate to let us know if you like to add a service not listed in our checklist.
Why hire CHELLY’S Cleaning Services for your move in cleaning?
Maintaining a high level of cleanliness and a hygienic place is of highest priority. We ensure all areas will be thoroughly cleaned, and high-touchable areas sanitized. By getting rid of these hazardous microorganisms, you can significantly decrease the risk of infections, protecting the health of your family and loved ones.
-How long has Chelly’s Cleaning been in business?
Since 2008 customers have welcomed the trusted cleaning professionals from locally owned and operated Chelly’s Cleaning businesses into their homes. We've provided cleaning services to over a thousand customers and want you to know that you can continue to rely on us to go above and beyond to provide you with a worry-free, top-notch cleaning service every time.
Taking care of homes and those in them is what we do best. We firmly believe a healthy home is a clean home!
-Do I Need To Be Home During my cleaning service?
Most of our residential cleaning services occur during the day when our clients are away or at work.
Chelly’s Cleaning professionals cleaning are usually entrusted with a key or garage code to make things easy for our clients. Whichever option you prefer, we'll work with you to meet your specific cleaning needs and schedules.
-Are your cleaners insured and bonded?
Yes, all of our cleaners are insured and bonded to ensure the safety and security of your property and belongings.
-Can you provide recommendations?
Yes, we can provide recommendations.
What is the cancellation policy?
Our goal is to be helpful and flexible to your needs.
we have some rules.
These rules are designed to promote a reliable and consistent experience for clients and providers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes service providers to lose valuable work.
Therefore, fees could apply when bookings are canceled or rescheduled within 48 hours of your booking's start time.
- If you decide to cancel your weekly cleaning service our next service will be 2 weeks you will pay you price for every other week.
- If you decide to cancel your service for every other week on our next visit will be once a month you will pay your once a month Price.
- If your schedule is once a month we must maintain one cleaning within each month in order to maintain our price for the one month service.
- If you decide to cancel your service for one month, our next cleaning service I would have to charge you the price of two months in our next service.
- Weekly or by weekly customer After considerable cancellations your schedule will be moved to once a month in order to give another client the opportunity to join our Premium weekly and by-weekly Schedule.
RESCHEDULE:
We can always reschedule your Cleaning service between 4 Days of your regular schedule with 48 Hours notice.
FAIL TO BE ENTER/ LOCK OUT/ LAST MINUTE CANCELLATION
-If Provider arrives for
scheduled booking and are unable to Entry and unable to provide the cleaning service,
Clients are fully responsible for pay the 100% Cleaning Fee.
-Last minute Cancellation
clients are responsible to pay 50% of the estimated cleaning fee.